{ "name": "Deflectvo Self Service Software Price Index", "title": "Self Service Software Price Index", "url": "https://deflectvo.com/datasets/self-service-software-price-index/", "csv": "https://deflectvo.com/datasets/self-service-software-price-index.csv", "markdown": "https://deflectvo.com/datasets/self-service-software-price-index/index.md", "computed_at": "2026-10-19", "license": "https://deflectvo.com/terms", "headline": "The median published figure in the Self Service Software Price Index is 12 USD across 7 sources' own pages in USD (range 4 to 25 USD; 13 sources publish a figure), read 12 October 2026.", "quotes": [ "The median published figure in the Self Service Software Price Index is 12 USD across 7 sources' own pages in USD (range 4 to 25 USD; 13 sources publish a figure), read 12 October 2026.", "13 of the 47 named sources read in full publish a figure; 34 publish none, read 12 October 2026.", "Self Service Software Price Index, surface help desk: median 17 EUR across 3 sources, read 12 October 2026.", "Self Service Software Price Index, surface help desk: median 20 USD across 2 sources, read 12 October 2026.", "Self Service Software Price Index, surface HRIS employee self-service: median 6 USD across 3 sources, read 12 October 2026.", "Self Service Software Price Index, surface service desk: median 15 EUR across 1 source, read 12 October 2026.", "Self Service Software Price Index, surface client portal: median 8 EUR across 1 source, read 12 October 2026.", "Self Service Software Price Index, surface self-service analytics: median 18 USD across 2 sources, read 12 October 2026.", "Self Service Software Price Index, surface self-service analytics: median 24 EUR across 1 source, read 12 October 2026.", "The median is unchanged since 26 September 2026 (was 12 USD across 7)." ], "citation": "\"Deflectvo Self Service Software Price Index\", updated 2026-10-19, https://deflectvo.com/datasets/self-service-software-price-index/.", "changed_since": { "since": "2026-09-26", "previous_median": 12, "delta": 0, "direction": "unchanged", "sentence": "The median is unchanged since 26 September 2026 (was 12 USD across 7)." }, "national": { "unit": "USD", "n": 7, "median": 12, "min": 4, "max": 25, "p25": 6, "p75": 24, "mean": 13.4286, "units": { "EUR": 6, "USD": 7 }, "published_sources": 13, "named_sources": 47, "read_sources": 47, "not_published": 34, "published_share": 0.277 }, "by_axis": { "surface": { "help desk": { "EUR": { "n": 3, "median": 17, "min": 7, "max": 19, "p25": 7, "p75": 19, "mean": 14.3333 }, "USD": { "n": 2, "median": 20, "min": 15, "max": 25, "p25": null, "p75": null, "mean": 20 } }, "HRIS employee self-service": { "USD": { "n": 3, "median": 6, "min": 4, "max": 8, "p25": 4, "p75": 8, "mean": 6 } }, "service desk": { "EUR": { "n": 1, "median": 15, "min": 15, "max": 15, "p25": 15, "p75": 15, "mean": 15 } }, "client portal": { "EUR": { "n": 1, "median": 8, "min": 8, "max": 8, "p25": 8, "p75": 8, "mean": 8 } }, "self-service analytics": { "USD": { "n": 2, "median": 18, "min": 12, "max": 24, "p25": null, "p75": null, "mean": 18 }, "EUR": { "n": 1, "median": 24, "min": 24, "max": 24, "p25": 24, "p75": 24, "mean": 24 } } } }, "rows": [ { "source": "Freshdesk pricing", "url": "https://www.freshworks.com/freshdesk/pricing/", "figure": "€17", "value": 17, "unit": "EUR", "vat": null, "axis": { "surface": "help desk" }, "retrieved_at": "2026-10-12", "quote": "Annually €17", "source_class": "primary-provider-own-site", "text_sha256": "9b609b98c348204c69b4f7f39a00ff059da0b605422d1e25d1d597527cbe77cc" }, { "source": "Lattice pricing", "url": "https://lattice.com/pricing", "figure": "$4 ", "value": 4, "unit": "USD", "vat": null, "axis": { "surface": "HRIS employee self-service" }, "retrieved_at": "2026-10-11", "quote": "$4 seat/month", "source_class": "primary-provider-own-site", "text_sha256": "2672b4d5ff4dc8acb2874aeaad366f26339e8f10135947b0c20fd5300cef7f31" }, { "source": "Gusto pricing", "url": "https://gusto.com/product/pricing", "figure": "$6", "value": 6, "unit": "USD", "vat": null, "axis": { "surface": "HRIS employee self-service" }, "retrieved_at": "2026-10-11", "quote": "+ $6/mo per person", "source_class": "primary-provider-own-site", "text_sha256": "8e09a23312a6735b186a0dd5105d15dc7a87df73ebc5429502e6eed6885985fb" }, { "source": "Freshservice pricing", "url": "https://www.freshworks.com/freshservice/pricing/", "figure": "€15", "value": 15, "unit": "EUR", "vat": null, "axis": { "surface": "service desk" }, "retrieved_at": "2026-10-11", "quote": "Annually €15", "source_class": "primary-provider-own-site", "text_sha256": "9a89d6f55c6e31b2a485dc44161b836a9c5a8967ebd71a07bad07d18b01049fa" }, { "source": "Justworks pricing", "url": "https://www.justworks.com/pricing", "figure": "$8", "value": 8, "unit": "USD", "vat": null, "axis": { "surface": "HRIS employee self-service" }, "retrieved_at": "2026-10-11", "quote": "$8/month per employee", "source_class": "primary-provider-own-site", "text_sha256": "a915c062d2e35ecdbbd05144e9d31fd4d7dacde2bff40c1cfb7698aa611cea91" }, { "source": "Zoho Creator pricing (customer portal)", "url": "https://www.zoho.com/creator/pricing.html", "figure": "€8", "value": 8, "unit": "EUR", "vat": null, "axis": { "surface": "client portal" }, "retrieved_at": "2026-10-11", "quote": "€8", "source_class": "primary-provider-own-site", "text_sha256": "99ea2ab28a75b971770903293ff0fae26b30b32bf3ec6868f05c71a32169f192" }, { "source": "Zoho Desk pricing", "url": "https://www.zoho.com/desk/pricing.html", "figure": "€7", "value": 7, "unit": "EUR", "vat": null, "axis": { "surface": "help desk" }, "retrieved_at": "2026-10-11", "quote": "€7", "source_class": "primary-provider-own-site", "text_sha256": "d09b8f4aec3d7faa1213b998f30abcc8da57a658effd2a87db549d7c3a945a37" }, { "source": "LiveAgent pricing", "url": "https://www.liveagent.com/pricing/", "figure": "$15", "value": 15, "unit": "USD", "vat": null, "axis": { "surface": "help desk" }, "retrieved_at": "2026-10-11", "quote": "$15", "source_class": "primary-provider-own-site", "text_sha256": "01ba83c7ef678ab3c4cedf25506821f0ddf2b3940e94ab0fcfeefe5e26ae4a74" }, { "source": "Front pricing", "url": "https://front.com/pricing", "figure": "$25", "value": 25, "unit": "USD", "vat": null, "axis": { "surface": "help desk" }, "retrieved_at": "2026-10-12", "quote": "$25", "source_class": "primary-provider-own-site", "text_sha256": "a8c36640e47bf01fa6fb0ab0f4bf537f87b59fb572de11166ebfb2b9172d227d" }, { "source": "Zendesk pricing", "url": "https://www.zendesk.com/pricing/", "figure": "19 €", "value": 19, "unit": "EUR", "vat": null, "axis": { "surface": "help desk" }, "retrieved_at": "2026-10-12", "quote": "19 €agent/month paid yearly", "source_class": "primary-provider-own-site", "text_sha256": "de7cc64711325fd9f698c092b36eba2bb97d4011c5a94bbf953026a3ce4961eb" }, { "source": "Microsoft Power BI pricing", "url": "https://www.microsoft.com/en-us/power-platform/products/power-bi/pricing", "figure": "$24.00", "value": 24, "unit": "USD", "vat": null, "axis": { "surface": "self-service analytics" }, "retrieved_at": "2026-10-12", "quote": "Power BI Premium Per User $24.00", "source_class": "primary-provider-own-site", "text_sha256": "96f3e94fc7e9e84dc7463e7c0506865b9498f78a1e7598ba3403e179b1ee7039" }, { "source": "Metabase pricing", "url": "https://www.metabase.com/pricing/", "figure": "$12 ", "value": 12, "unit": "USD", "vat": null, "axis": { "surface": "self-service analytics" }, "retrieved_at": "2026-10-12", "quote": "$12 per user / month", "source_class": "primary-provider-own-site", "text_sha256": "b76193682652805a6027608a9335947c82937f4a0ed0663261c10cec76bd1ed1" }, { "source": "Zoho Analytics pricing", "url": "https://www.zoho.com/analytics/pricing.html", "figure": "€24", "value": 24, "unit": "EUR", "vat": null, "axis": { "surface": "self-service analytics" }, "retrieved_at": "2026-10-12", "quote": "€24", "source_class": "primary-provider-own-site", "text_sha256": "399d56b0d44d42336bf6a1a11786f282d287243086aa6b6fb6112078670fe81c" } ], "not_published": [ { "source": "Help Scout pricing", "url": "https://www.helpscout.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Intercom pricing", "url": "https://www.intercom.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Salesforce Service Cloud pricing", "url": "https://www.salesforce.com/service/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "HubSpot Service Hub pricing", "url": "https://www.hubspot.com/pricing/service", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Gorgias pricing", "url": "https://www.gorgias.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "HappyFox pricing", "url": "https://www.happyfox.com/pricing/", "retrieved_at": "2026-09-11", "reason": "every candidate on the page was refused" }, { "source": "Jira Service Management pricing", "url": "https://www.atlassian.com/software/jira/service-management/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Document360 pricing", "url": "https://document360.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Helpjuice pricing", "url": "https://helpjuice.com/pricing", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Guru pricing", "url": "https://www.getguru.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "HelpDocs pricing", "url": "https://www.helpdocs.io/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Bettermode pricing", "url": "https://bettermode.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Circle pricing", "url": "https://circle.so/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Discourse pricing", "url": "https://www.discourse.org/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "SuiteDash pricing", "url": "https://suitedash.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Moxo pricing", "url": "https://www.moxo.com/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Softr pricing", "url": "https://www.softr.io/pricing", "retrieved_at": "2026-09-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Tableau pricing", "url": "https://www.tableau.com/pricing/teams-orgs", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Qlik pricing", "url": "https://www.qlik.com/us/pricing", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "ThoughtSpot pricing", "url": "https://www.thoughtspot.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Domo pricing", "url": "https://www.domo.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Sisense pricing", "url": "https://www.sisense.com/pricing/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Rippling pricing", "url": "https://www.rippling.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Paylocity pricing", "url": "https://www.paylocity.com/our-products/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "HiBob pricing", "url": "https://www.hibob.com/pricing/", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Deel pricing", "url": "https://www.deel.com/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Paycor pricing", "url": "https://www.paycor.com/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Leapsome pricing", "url": "https://www.leapsome.com/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Culture Amp pricing", "url": "https://www.cultureamp.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "ServiceNow Customer Service Management", "url": "https://www.servicenow.com/products/customer-service-management.html", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Kustomer pricing", "url": "https://www.kustomer.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Helpshift pricing", "url": "https://www.helpshift.com/pricing/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Zendesk help centre (self-service surface)", "url": "https://www.zendesk.com/service/help-center/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "G2 help desk category", "url": "https://www.g2.com/categories/help-desk", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" } ], "sources": [ { "url": "https://www.zendesk.com/pricing/", "label": "Zendesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/freshdesk/pricing/", "label": "Freshdesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.helpscout.com/pricing/", "label": "Help Scout pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.intercom.com/pricing", "label": "Intercom pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.salesforce.com/service/pricing/", "label": "Salesforce Service Cloud pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.hubspot.com/pricing/service", "label": "HubSpot Service Hub pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/desk/pricing.html", "label": "Zoho Desk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://front.com/pricing", "label": "Front pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.gorgias.com/pricing", "label": "Gorgias pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.liveagent.com/pricing/", "label": "LiveAgent pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.happyfox.com/pricing/", "label": "HappyFox pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.atlassian.com/software/jira/service-management/pricing", "label": "Jira Service Management pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/freshservice/pricing/", "label": "Freshservice pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://document360.com/pricing/", "label": "Document360 pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://helpjuice.com/pricing", "label": "Helpjuice pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.getguru.com/pricing", "label": "Guru pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.helpdocs.io/pricing", "label": "HelpDocs pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://bettermode.com/pricing", "label": "Bettermode pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://circle.so/pricing", "label": "Circle pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.discourse.org/pricing", "label": "Discourse pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://suitedash.com/pricing/", "label": "SuiteDash pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/creator/pricing.html", "label": "Zoho Creator pricing (customer portal)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.moxo.com/pricing", "label": "Moxo pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.softr.io/pricing", "label": "Softr pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.microsoft.com/en-us/power-platform/products/power-bi/pricing", "label": "Microsoft Power BI pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.tableau.com/pricing/teams-orgs", "label": "Tableau pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.qlik.com/us/pricing", "label": "Qlik pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.thoughtspot.com/pricing", "label": "ThoughtSpot pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.metabase.com/pricing/", "label": "Metabase pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.domo.com/pricing", "label": "Domo pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/analytics/pricing.html", "label": "Zoho Analytics pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.sisense.com/pricing/", "label": "Sisense pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://gusto.com/product/pricing", "label": "Gusto pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.rippling.com/pricing", "label": "Rippling pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.paylocity.com/our-products/pricing/", "label": "Paylocity pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.hibob.com/pricing/", "label": "HiBob pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.deel.com/pricing/", "label": "Deel pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.justworks.com/pricing", "label": "Justworks pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://lattice.com/pricing", "label": "Lattice pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.paycor.com/pricing/", "label": "Paycor pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.leapsome.com/pricing", "label": "Leapsome pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.cultureamp.com/pricing", "label": "Culture Amp pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.servicenow.com/products/customer-service-management.html", "label": "ServiceNow Customer Service Management", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.kustomer.com/pricing/", "label": "Kustomer pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.helpshift.com/pricing/", "label": "Helpshift pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zendesk.com/service/help-center/", "label": "Zendesk help centre (self-service surface)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.g2.com/categories/help-desk", "label": "G2 help desk category", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 13 of the 47 named sources that could be read published a usable figure; 34 published none and are recorded as not published, never filled in; 0 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in USD (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 164 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): the median, minimum and maximum published price per seat and per employee across every vendor in each self-service surface (help desk and help centre, knowledge base, community, client portal, HRIS employee self-service, self-service analytics), beside the PRICING MODEL each uses - per agent, per seat, per employee, per ticket, per resolution, or flat - because the models are not comparable and every buyer's guide pretends they are; the count and share of vendors publishing a price at all, by surface; the cheapest published option that includes a customer-facing self-service portal at all, which is the question the head keyword actually asks; repriced-since the previous read", "embed": "

12 USD

median published figure, Self Service Software Price Index, across 13 sources, read 12 October 2026

Source: Deflectvo Self Service Software Price Index
" }