# Deflectvo

> Deflectvo is customer self-service portal software for small US companies: two free worksheets that work the portal's arithmetic, the deflection business case from tickets a month, the share the portal answers, the cost of an agent-handled ticket and the portal's cost into monthly savings and payback, and the help center's content from ticket categories, articles per category and minutes per article into the articles to write, the hours and the share of tickets covered, each computed on the page free with no account; Deflectvo Pro keeps every customer's account, cases, articles read and requests raised against the customer with the deflection figures per month, and exports the lot. It publishes no industry deflection rate and no vendor price of its own.

## What this is for

- Built for small companies answering the same customer questions every day, only

## Tools

- [Customer self service software: the deflection savings](https://deflectvo.com/tools/customer-self-service-software/): Work the self-service business case: tickets a month, the share the portal answers, the cost of an agent-handled ticket and the portal's cost into tickets deflected, savings a month and a year, the set-up cost and the payback in days.
- [Self service portals: the content plan](https://deflectvo.com/tools/self-service-portals/): Size a self-service portal's content: ticket categories, articles per category, minutes per article and the tickets an article answers into the articles to write, the hours, the tickets covered and the share of tickets covered.

## Guides

- [Customer self service](https://deflectvo.com/customer-self-service/): the guide explains what customer self service has to do for a small company and points at the worksheet that works its figures

## Answers

- [self service customer service](https://deflectvo.com/answers/self-service-customer-service/)
- [client self service](https://deflectvo.com/answers/client-self-service/)
- [self service customer portal](https://deflectvo.com/answers/self-service-customer-portal/)
- [customer self-service](https://deflectvo.com/answers/customer-self-service/)
- [saas self service](https://deflectvo.com/answers/saas-self-service/)
- [field service customer experience](https://deflectvo.com/answers/field-service-customer-experience/)
- [customer portal](https://deflectvo.com/answers/customer-portal/)
- [customer support portal](https://deflectvo.com/answers/customer-support-portal/)

## Pricing

- Free to use. No account, no card, no sign-up.
- Deflectvo Pro is $39 per month for your whole company, billed monthly.

## Citation

Cite as: "Deflectvo Self-Service Portal Worksheets", https://deflectvo.com/tools/ (updated 2026-10-23).

## About

- Operated by Deflectvo. Contact: hello@deflectvo.com
- By submitting you agree Deflectvo may contact you about your enquiry. We do not sell your details to anyone.