About Deflectvo
The self-service portal worked from the ticket count up, for small companies answering the same questions daily, and nobody else
Who it is for
Built for small companies answering the same customer questions every day, only
What it does not do
- no self storage, no self-appraisal, no employee self-service, no analytics, no call centre
What is on this site
2 free worksheets, each working its figure on the page with no account, and Deflectvo Pro that keeps the record. All worksheets · Pricing.
- Customer self service software: the deflection savings: Work the self-service business case: tickets a month, the share the portal answers, the cost of an agent-handled ticket and the portal's cost into tickets deflected, savings a month and a year, the set-up cost and the payback in days.
- Self service portals: the content plan: Size a self-service portal's content: ticket categories, articles per category, minutes per article and the tickets an article answers into the articles to write, the hours, the tickets covered and the share of tickets covered.
What Deflectvo Pro keeps
The worksheets are free forever. Pro turns them into the record: every customer's account, cases, documents and requests kept against the customer, the help centre's articles with what each one answered this month, your name and logo on the portal, no watermark, and an export for the board pack.
Reach us
Contact for a question about the product, ask whether Deflectvo Pro does a particular thing, Support when something is broken or money is wrong, or hello@deflectvo.com. The legal terms are on Terms and Privacy.