Customer portal: Self Service Software Price Index
The median published figure in the Self Service Software Price Index is 12 USD across 7 sources' own pages in USD (range 4 to 25 USD; 13 sources publish a figure), read 12 October 2026.
Deflectvo sells its own paid plan in this category (our pricing). It is not counted here: every figure in this index is another provider's own published price, read from its own page.
13 of the 47 named sources read in full publish a figure; 34 publish none, read 12 October 2026.
The median is unchanged since 26 September 2026 (was 12 USD across 7).
By surface
| Breakdown | Median | Range | Sources |
|---|---|---|---|
| surfacehelp desk | 17EUR | 7 to 19EUR | 3 |
| surfacehelp desk | 20USD | 15 to 25USD | 2 |
| surfaceHRIS employee self-service | 6USD | 4 to 8USD | 3 |
| surfaceservice desk | 15EUR | 15 to 15EUR | 1 |
| surfaceclient portal | 8EUR | 8 to 8EUR | 1 |
| surfaceself-service analytics | 18USD | 12 to 24USD | 2 |
| surfaceself-service analytics | 24EUR | 24 to 24EUR | 1 |
Every figure, with its source
One row per source: the figure the source's own page publishes, the page, and the day it was read. A figure that is not on a page we read is not on this one.
| Source | Figure | Breakdown | Read |
|---|---|---|---|
| Front pricing | 25USD | help desk | 2026-10-12 |
| Microsoft Power BI pricing | 24USD | self-service analytics | 2026-10-12 |
| Zoho Analytics pricing | 24EUR | self-service analytics | 2026-10-12 |
| Zendesk pricing | 19EUR | help desk | 2026-10-12 |
| Freshdesk pricing | 17EUR | help desk | 2026-10-12 |
| Freshservice pricing | 15EUR | service desk | 2026-10-11 |
| LiveAgent pricing | 15USD | help desk | 2026-10-11 |
| Metabase pricing | 12USD | self-service analytics | 2026-10-12 |
| Justworks pricing | 8USD | HRIS employee self-service | 2026-10-11 |
| Zoho Creator pricing (customer portal) | 8EUR | client portal | 2026-10-11 |
| Zoho Desk pricing | 7EUR | help desk | 2026-10-11 |
| Gusto pricing | 6USD | HRIS employee self-service | 2026-10-11 |
| Lattice pricing | 4USD | HRIS employee self-service | 2026-10-11 |
The sentence each figure was read from (13)
- Front pricing, read 2026-10-12:
$25
- Microsoft Power BI pricing, read 2026-10-12:
Power BI Premium Per User $24.00
- Zoho Analytics pricing, read 2026-10-12:
€24
- Zendesk pricing, read 2026-10-12:
19 €agent/month paid yearly
- Freshdesk pricing, read 2026-10-12:
Annually €17
- Freshservice pricing, read 2026-10-11:
Annually €15
- LiveAgent pricing, read 2026-10-11:
$15
- Metabase pricing, read 2026-10-12:
$12 per user / month
- Justworks pricing, read 2026-10-11:
$8/month per employee
- Zoho Creator pricing (customer portal), read 2026-10-11:
€8
- Zoho Desk pricing, read 2026-10-11:
€7
- Gusto pricing, read 2026-10-11:
+ $6/mo per person
- Lattice pricing, read 2026-10-11:
$4 seat/month
Read in full, publishes no figure
34 named sources were read in full on the dates shown and print no usable figure. They are counted, never filled in.
- Help Scout pricing, read 2026-10-12: every candidate on the page was refused
- Intercom pricing, read 2026-10-12: every candidate on the page was refused
- Salesforce Service Cloud pricing, read 2026-10-11: every candidate on the page was refused
- HubSpot Service Hub pricing, read 2026-10-12: every candidate on the page was refused
- Gorgias pricing, read 2026-10-12: every candidate on the page was refused
- HappyFox pricing, read 2026-09-11: every candidate on the page was refused
- Jira Service Management pricing, read 2026-10-11: every candidate on the page was refused
- Document360 pricing, read 2026-10-12: read in full and no accepted figure on the page
- Helpjuice pricing, read 2026-09-12: every candidate on the page was refused
- Guru pricing, read 2026-10-12: read in full and no accepted figure on the page
- HelpDocs pricing, read 2026-10-12: every candidate on the page was refused
- Bettermode pricing, read 2026-10-12: every candidate on the page was refused
- Circle pricing, read 2026-10-12: read in full and no accepted figure on the page
- Discourse pricing, read 2026-10-12: every candidate on the page was refused
- SuiteDash pricing, read 2026-10-12: every candidate on the page was refused
- Moxo pricing, read 2026-10-11: every candidate on the page was refused
- Softr pricing, read 2026-09-11: read in full and no accepted figure on the page
- Tableau pricing, read 2026-10-12: read in full and no accepted figure on the page
- Qlik pricing, read 2026-09-12: every candidate on the page was refused
- ThoughtSpot pricing, read 2026-10-12: read in full and no accepted figure on the page
- Domo pricing, read 2026-10-12: read in full and no accepted figure on the page
- Sisense pricing, read 2026-09-12: read in full and no accepted figure on the page
- Rippling pricing, read 2026-10-11: read in full and no accepted figure on the page
- Paylocity pricing, read 2026-10-12: read in full and no accepted figure on the page
- HiBob pricing, read 2026-10-11: read in full and no accepted figure on the page
- Deel pricing, read 2026-10-11: every candidate on the page was refused
- Paycor pricing, read 2026-10-11: every candidate on the page was refused
- Leapsome pricing, read 2026-10-11: every candidate on the page was refused
- Culture Amp pricing, read 2026-10-11: read in full and no accepted figure on the page
- ServiceNow Customer Service Management, read 2026-10-12: read in full and no accepted figure on the page
- Kustomer pricing, read 2026-10-12: read in full and no accepted figure on the page
- Helpshift pricing, read 2026-09-12: read in full and no accepted figure on the page
- Zendesk help centre (self-service surface), read 2026-10-12: read in full and no accepted figure on the page
- G2 help desk category, read 2026-10-12: every candidate on the page was refused
Methodology
Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2).
13 of the 47 named sources that could be read published a usable figure; 34 published none and are recorded as not published, never filled in; 0 could not be read (blocked, dead or unreachable) and count nowhere.
The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in USD (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 164 candidate sentence(s) were refused by a reviewer with the reason recorded.
The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): the median, minimum and maximum published price per seat and per employee across every vendor in each self-service surface (help desk and help centre, knowledge base, community, client portal, HRIS employee self-service, self-service analytics), beside the PRICING MODEL each uses - per agent, per seat, per employee, per ticket, per resolution, or flat - because the models are not comparable and every buyer's guide pretends they are; the count and share of vendors publishing a price at all, by surface; the cheapest published option that includes a customer-facing self-service portal at all, which is the question the head keyword actually asks; repriced-since the previous read
164 candidate sentences on these pages were refused by a reviewer; each refusal and its reason is recorded in the review ledger.
Sources (47)
- Zendesk pricing(the publisher's own terms; quoted for reporting and comment)
- Freshdesk pricing(the publisher's own terms; quoted for reporting and comment)
- Help Scout pricing(the publisher's own terms; quoted for reporting and comment)
- Intercom pricing(the publisher's own terms; quoted for reporting and comment)
- Salesforce Service Cloud pricing(the publisher's own terms; quoted for reporting and comment)
- HubSpot Service Hub pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho Desk pricing(the publisher's own terms; quoted for reporting and comment)
- Front pricing(the publisher's own terms; quoted for reporting and comment)
- Gorgias pricing(the publisher's own terms; quoted for reporting and comment)
- LiveAgent pricing(the publisher's own terms; quoted for reporting and comment)
- HappyFox pricing(the publisher's own terms; quoted for reporting and comment)
- Jira Service Management pricing(the publisher's own terms; quoted for reporting and comment)
- Freshservice pricing(the publisher's own terms; quoted for reporting and comment)
- Document360 pricing(the publisher's own terms; quoted for reporting and comment)
- Helpjuice pricing(the publisher's own terms; quoted for reporting and comment)
- Guru pricing(the publisher's own terms; quoted for reporting and comment)
- HelpDocs pricing(the publisher's own terms; quoted for reporting and comment)
- Bettermode pricing(the publisher's own terms; quoted for reporting and comment)
- Circle pricing(the publisher's own terms; quoted for reporting and comment)
- Discourse pricing(the publisher's own terms; quoted for reporting and comment)
- SuiteDash pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho Creator pricing (customer portal)(the publisher's own terms; quoted for reporting and comment)
- Moxo pricing(the publisher's own terms; quoted for reporting and comment)
- Softr pricing(the publisher's own terms; quoted for reporting and comment)
- Microsoft Power BI pricing(the publisher's own terms; quoted for reporting and comment)
- Tableau pricing(the publisher's own terms; quoted for reporting and comment)
- Qlik pricing(the publisher's own terms; quoted for reporting and comment)
- ThoughtSpot pricing(the publisher's own terms; quoted for reporting and comment)
- Metabase pricing(the publisher's own terms; quoted for reporting and comment)
- Domo pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho Analytics pricing(the publisher's own terms; quoted for reporting and comment)
- Sisense pricing(the publisher's own terms; quoted for reporting and comment)
- Gusto pricing(the publisher's own terms; quoted for reporting and comment)
- Rippling pricing(the publisher's own terms; quoted for reporting and comment)
- Paylocity pricing(the publisher's own terms; quoted for reporting and comment)
- HiBob pricing(the publisher's own terms; quoted for reporting and comment)
- Deel pricing(the publisher's own terms; quoted for reporting and comment)
- Justworks pricing(the publisher's own terms; quoted for reporting and comment)
- Lattice pricing(the publisher's own terms; quoted for reporting and comment)
- Paycor pricing(the publisher's own terms; quoted for reporting and comment)
- Leapsome pricing(the publisher's own terms; quoted for reporting and comment)
- Culture Amp pricing(the publisher's own terms; quoted for reporting and comment)
- ServiceNow Customer Service Management(the publisher's own terms; quoted for reporting and comment)
- Kustomer pricing(the publisher's own terms; quoted for reporting and comment)
- Helpshift pricing(the publisher's own terms; quoted for reporting and comment)
- Zendesk help centre (self-service surface)(the publisher's own terms; quoted for reporting and comment)
- G2 help desk category(the publisher's own terms; quoted for reporting and comment)
Cite or embed this figure
Cite or embed this figure
The median published figure in the Self Service Software Price Index is 12 USD across 7 sources' own pages in USD (range 4 to 25 USD; 13 sources publish a figure), read 12 October 2026.
13 of the 47 named sources read in full publish a figure; 34 publish none, read 12 October 2026.
Self Service Software Price Index, surface help desk: median 17 EUR across 3 sources, read 12 October 2026.
Self Service Software Price Index, surface help desk: median 20 USD across 2 sources, read 12 October 2026.
Self Service Software Price Index, surface HRIS employee self-service: median 6 USD across 3 sources, read 12 October 2026.
Self Service Software Price Index, surface service desk: median 15 EUR across 1 source, read 12 October 2026.
Self Service Software Price Index, surface client portal: median 8 EUR across 1 source, read 12 October 2026.
Self Service Software Price Index, surface self-service analytics: median 18 USD across 2 sources, read 12 October 2026.
Self Service Software Price Index, surface self-service analytics: median 24 EUR across 1 source, read 12 October 2026.
The median is unchanged since 26 September 2026 (was 12 USD across 7).
Cite as: "Deflectvo Self Service Software Price Index", updated 2026-10-19, https://deflectvo.com/datasets/self-service-software-price-index/.
Download the CSV (13 rows, computed 2026-10-19)