Terms of use
What this service is
Deflectvo is software. We are the vendor: you buy the subscription from Ellul Solutions Ltd directly, and there is no third party between us. We introduce you to nobody, we sell your details to nobody, and we take no commission from anyone for sending you anywhere. We aim to keep the service available at all times and to keep your data recoverable, but we do not guarantee uninterrupted access. If we plan work that will take the service offline we tell subscribers first. You can export your customers, cases, articles and requests at any time while your subscription is active and for 90 days after it ends.
How we are paid
You pay us, and that is the whole of how this business is funded: a monthly subscription to Deflectvo Pro, sold to businesses. Nothing on this site is an advertisement we are paid for, and no figure or recommendation here is influenced by a commission, because there is none. Price, renewal date and cancellation route are shown before you pay and stated again in your account. Purchase is offered to people acting for purposes related to their trade or profession. Where a consumer nonetheless buys, the statutory cancellation and digital content rights are honoured in full rather than excluded.
Online payments. When you connect your own Stripe account and take a payment through a pay link, Deflectvo charges a platform fee of 1% of that payment, in addition to Stripe's own processing fee. Stripe deducts both from the payment before it is paid out to you; Deflectvo never holds your customers' money. The rate that applies is the one shown in your account on the day the pay link is created, and a change to it applies only to links created afterwards.
The free worksheets
The free worksheets on this site are provided as working calculators for small companies running customer support. Their output is arithmetic on the figures entered. They do not tell you what share of your tickets a portal will deflect, what your agents cost, what any vendor's software costs beyond the prices cited, or what your customers are owed, and they are not a portal, a service-level agreement or professional advice.
No warranty
Nothing on this site is legal, accessibility or consumer-law advice, and Deflectvo is not a consultancy. What your portal must offer your customers, how accessible it must be, and what your service levels commit you to are questions for your own advisers. The worksheets work your figures; they publish no benchmark and no rule.
Contact
Ellul Solutions Ltd. hello@deflectvo.com