Free self-service portal worksheets
- free tools on this site
- 2
- figures they ask you for
- 11
- answers they give back
- 9
- Customer self service software: the deflection savings, on the worked example
- $2,841
Both worksheets on this site compute on the page, free, with no account and no trial clock. The free version is the whole calculation; the paid plan is about keeping it: every customer with their account, cases, documents and the articles they read, every request with the ticket it raised or did not, the deflection figures per month, and an export when the board or the buyer asks.
Every figure on this page is computed from the inputs entered, by the method stated below it. Deflectvo publishes no industry deflection rate, no agent cost and no vendor price beyond the ones it cites: the share the portal answers, the cost of a ticket and the articles an answer needs are yours, and the defaults are a worked example to replace with your own figures.
- Customer self service software: the deflection savings Work the self-service business case: tickets a month, the share the portal answers, the cost of an agent-handled ticket and the portal's cost into tickets deflected, savings a month and a year, the set-up cost and the payback in days. Free worksheets
- Self service portals: the content plan Size a self-service portal's content: ticket categories, articles per category, minutes per article and the tickets an article answers into the articles to write, the hours, the tickets covered and the share of tickets covered. Free worksheets
Guides
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Customer self service software: the deflection savings (Saved a month after the portal's cost): $2,841, Deflectvo, worked example.
Cite as: "Deflectvo Self-Service Portal Worksheets", updated 2026-09-05, https://deflectvo.com/tools/.